Return Policy
At TinyStitchy, every piece is carefully handmade just for you with time, care, and love. Because each crochet item is made-to-order, we kindly ask for a little understanding.
1. Handmade & Made-to-Order
All items are handmade, and our processing time is typically 2-3 weeks before shipping. For this reason, we do not accept returns or exchanges for change of mind or incorrect selections.
2. The Beauty of Handmade
Crochet handmade items may have slight differences from the mockup, including small variations in color, shape, or details. We believe this is part of the charm and beauty of handmade work, making each piece unique and special.
3. When We Can Help
We are always happy to help if something is wrong on our end. This includes:
- The item arrives damaged
- You receive the wrong item
- The item is significantly different from the description
Please contact us at contact@tinystitchy.com within 7 days of delivery, and include clear photos plus a short description of the issue.
4. Resolution
Depending on the situation, we may offer:
- A replacement
- Or a refund
5. Not Eligible for Return or Refund
- Incorrect details provided when ordering
- Change of mind after delivery
- Minor differences due to the handmade nature of the product
6. Friendly Notes
- No need to return the item unless we request it
- Please double-check your order details before placing your order
Thank you for supporting handmade and appreciating the love behind every TinyStitchy piece.